How can we help you?
Submit a ticket, check system status, or reach us directly. We are here 24/7 for critical incidents.
System Status
View the health and uptime status of your monitored devices and cloud services.
View Status →Knowledge Base
Guides, FAQs, and self-service articles to resolve common issues yourself.
Browse FAQs →Response Time SLAs
Our committed response times based on issue priority.
P1 & P2 covered 24/7 · P3 & P4 during business hours (Mon–Fri 8am–6pm)
Pricing Estimator
Get a ballpark monthly investment for your environment.
*Rough estimation for budgeting purposes. Concrete pricing requires a formal, customized network audit.
Request Formal Network AuditFrequently asked questions.
How do I submit a support ticket?
Log into the client portal and click New Ticket. You can also email [email protected] or call our support line for urgent issues.
What are your support hours?
ZeksIO provides 24/7 monitoring and after-hours support for critical incidents. Standard helpdesk hours are Monday to Friday, 8am to 6pm in your local timezone.
How do I add a new user to our Microsoft 365 tenant?
Submit a ticket with the new user name, email and role. Our team will provision the account and send credentials within 1 business hour.
What is your response time for critical incidents?
Critical P1 incidents receive a response within 15 minutes, 24/7. High priority P2 tickets are addressed within 1 hour.
How does ZeksIO handle data privacy?
All client data is handled per our Privacy Policy and applicable regulations including GDPR and CCPA. We never share client data with third parties.
Can I get support in French?
Yes. We offer fully bilingual support in English and French, especially for Cameroon-based clients. Indicate your preference when submitting a ticket.
How do I escalate a ticket?
If a ticket is not resolved to your satisfaction, reply with ESCALATE and the ticket number. A senior engineer will be assigned within 30 minutes.
Do you offer on-site support?
Yes. We offer on-site support in the US and Cameroon for managed clients. Remote resolution is attempted first; on-site is dispatched when necessary.